How does walmart handle complaints

I can tell you that, for the most part, Walmart Store Managers will do whatever it takes to m. See Also : Walmart customer service reviews Show details.

Customer Experience Feedback Form. Call Customer Care. Some complaints about merchandise or service at a Walmart store can be handled online. For other issues, you may want to deal with the customer service desk at your local store in person. See Also : Complaints about walmart Show details.

Received item but was unable to open and install item to to health issues. See Also : Walmart consumer complaints Show details. Request a customer service representative and provide the store number of the Walmart store in question; then clearly and completely state the complaint. Customers may also request a follow-up phone call to ensure that all concerns are appropriately addressed. Visit the company website www. The latest review Refurbished iPad sold by iTech was posted on Nov 9, Walmart has an average consumer rating of ….

Just Now Call the ethics line again, informing them of the retaliation, and the possible demotion, and start looking into the best way to contact the unemployment office, and what you will need for them to facilitate the processing of your claim, and suing the hell out of these managers for what they are doing. Through one-on-one training mixed with online courses, the HR department of Walmart can achieve this goal. Central, Monday - Friday. International journalists dial Investor Relations Email Investor Relations or call Walmart's transfer agent: Computershare Request Materials annual report, proxy statement, K or Q Suppliers.

W whites concessions. I was in Moses Lake, Wa walmart at pm today and marjori on till 1 was realy rude so I fo. See Also : Customer Service Show details. The way we conduct our business is as important as the products we sell and the services we provide. That means complying with the laws of the communities ….

See Also : Business Show details. Open Door Process. Step 1: Contact your immediate supervisor, up to and including your facility manager.

Step 2: Contact the next level in leadership up to and including market, regional and divisional teams. Step 3: Visit the Open Door Page to submit your ideas, suggestions or concerns. Why has …. I did not think that I would be writing this review about Wal-Mart. I ran into the Wal-Mart - W 7th street at AM trying to find white stretch pants for my daughters costume for school.

I was approached by Hermi and Char. The FTC is responsible for protecting consumers from unfair and deceptive business practices. You can contact the FTC by phone at , or you can fill out the online form to report Walmart to the Commission. The FTC will ask for your contact information, a detailed description of the.

When all required information has been gathered for billing or service complaints , the FCC sends your complaint to the service provider. Service Provider Response. The provider is required to respond in writing to the complaint within 30 days of receipt of the complaint. The Provider must copy you on the response. See Also : Service Provider Show details. SolutionThis essay discusses the recent problems faced by Walmart and the steps taken to overcome these problems.

Problem faced by Walmart is a well known American market leader in the renewable energy sector. See Also : Phone Number Show details.

This is the general number for the entire company and is available 24 hours a day. Keep in mind that it is an automated line. You will have to make several menu selections before talking to an actual person. Normally I receive an email telling me how to activate my cards when they come in the mail. I said check the other Walmart Pharmacy. Specify Brand. Item Description. Lot Number. Your Comments characters remaining The Comment field is not intended to collect sensitive information such as government issued identification numbers e.

Your Information First Name. Last Name. Email Address. Phone Number. His name was Michael. When I asked him if he could help me get another cart his response was "they are up front". I said I know that but I'm not sending my daughter up there by herself and I can't walk up there because I have a broken foot and a huge cast.

His response again was "well they are up front". I said can you please get one for me. He huffed and left. I decided to just deal with the cart I had and went on because I was upset at how I was treated.

A couple minutes later I was in another aisle and he rode up with a new one. He said well you know they stop if you get up because they have a weight sensor and I repeatedly told him I hadn't been getting up that my daughter was getting stuff off the shelf for me. He said "well here's another one" and got off it and looked at me and said "I'll take the other one up when you are done unloading to the new cart". I'm standing in the aisle trying to support myself with the cast on my foot and transfer my items from one cart to the other.

When I was done transferring the items he just got on the cart and left. Not one word. I have never seen such poor customer service at this store. I was so upset at the time or I would have found a manager and addressed it right then. My husband is employed at this WalMart and apparently this person has had other complaints.

This Michael associate is a very poor representation of your company. Very displeased. My cell is You've probably already heard this many times but I need to say something. I'm an OTR driver.

I've been sitting here at the D. Why does it take so long. I get paid by the mile, not for sitting and waiting. If I try to complain to someone inside, I'll be here longer. This is not good living. Someone should try a little harder to appreciate the effort we put forth to serve you.

I figure this will fall on deaf ears, but I have plenty of time. Thank you and have a wonderful day. Noone from Fedex came to my home. Tracking package was not delivered. I'm a regular shopper at Walmart in Rockwall Texas and other locations for several years. The treatment I've gotten while inside the store is so frightening due to being followed around by Walmart employee, managers and store security. I can't shop in peace this causes anxiety before going to Walmart and while shopping there.

I feel harassed the entire time I'm inside the store. There's been several occasions after I've paid for my items with a cashier or self checkout to show my receipt with a door greeter as if I've stolen something. Walmart has camera's at the register and all around the store.

I've witnessed the door greeter not check certain customers receipt without their items inside of bags and instead check different genders or different ethnic backgrounds. I've been waiting over two hours for an oil change and I was the second person in line when it opened at 7am. I was given less pills instead of 90 it was 67 today is my last pill they owe me 23 pills, my doctor ordered Have no idea if this will get read or if anything will be done about it after reading the comments on your corporate headquarters site.

Anyway, here it is: My personal cell phone broke. I go to Walmart Supercenter in Opelousas, La. I selected a phone and asked associate to see the phone, he told me he could not open it. Okay, I purchased the phone. Before I left the store grounds, I opened the packaging. What do you think was in there? A phone with a broken screen without any of the contents listed on the box.

The phone in the box did not match the listed phone on the package! The box was also damaged! Went back in store to return phone or get refund. The male associate ask me for the contents listed on the box. Tried to explain there were no contents in the box.

Associate turns investigator, accuses me of switching phones and refuses to exchange phone or provide refund! I ask for a Manager. Manager named Miranda shows up.

Approached me with an attitude, totally rude and disrespectful!! She said I must have switched the phones. Suggested that they view Walmart cameras and show me such outrageous accusations and offered them to search my vehicle. She said no! She chose not to give me another phone or return my money!

Instead, manager of the year called the police because she said I was loud. She probably was right, in my opinion, so was she! I was upset with her response and attitude. I did nothing wrong so nothing happened. I left! I am disabled with back issues.

However, it is a lot to me! When on a fix income and everyday of your life is in pain, those 5, pennies are treasured. She was adamant about her wrongful accusations! The only person that got something stolen from them that day, was me! Well enjoy! Miranda's poor judgment has just become your liability! Dear Sir's Ma'am I'm now a rehire due to scheduling error and that's all that I was told. All information was from the DM office and Mgr. My position's are now probably closed due to the failing of?

Please consider my applications as followed. Part Time still morning Morning til 2. I could probably do an on call for nights. I'm not sure on the travel time for nights. Would you all be so kind please to sign me up for classes as well I'm not really sure on where to go on web site.

I got paid the very first time 8. What an punishment. Thank You DebraGrosly. I came in to store in Bryan Texas to look for bicycle for my wife. I frequent due to location in proximity of my job sites. I am very fluent in the art of taking care of my customer as its important for long term customers in my field as well as yours.

This turned into a 1hr event , due to the miss management bike department. I was lucky to find a representative by calling the front desk from the bike department because no one was to be found.. An older gentlemen after the page issued , I know face from the hunting department.

The gentleman was older , but helpful and kind, yet lacking the training in this department never gave up trying to make me smile. The older man never gave up. Although throughout the process I kept asking , if a item is placed where a price is , that's the price customers should not have to call management to have bar codes read to them very misleading. At this point I was uneasy buying a new bike because, I wasn't sure the price could change on the way to the register.

I was uncomfortable I just wanted get out because I was confused. I asked why the bikes where so organized, and the older with a smile , that guys so I cant answer that question. My wife asked for a comfortable seat so I walked to the bike isle with the helmets on the other side.

While looking for new seat for my wife's comfort. I turned around and looked up , and saw blacked out mongoose listed as super T I thought this was a model type and thought The mongoose in question was on a rack by its self pretty straight forward I thought. So I went to find the nice old who had helped me earlier , he must have been filling in for someone else in a different because I could not find. I waited minutes hoping a employee.

This never happened , so I called front desk and asked for management to be sent to my area. I waved at as I needed , and they approached still have not seen management. I aske d the two young women if this a model super t mongoose and the if the price as labeled. She did not scan must known something of the disarray quickly as she was roughly 5'11'' - 6' tall scanned not the label of the single on the single labeled as super T THE taller young lady informed me that the actual of this bike is not So again I pondered what to do.

I looked at watch realized that I was already late for lunch , might as well see what the manager has to say. I began thinking that manager would understand and realize I've been taking through process that a customer should not experience. As they waked off short middle women walked around , I assumed she was the acting manager.

She was very kind throughout our talk , and kept referring to the bike in question Mongoose whatever was not I told her that in my line contracting for clients that the customer is always right , they entrust labels are correct and vested by management.

I also stated that if mistake was made and costing the customer time he did not a lot for this process , which should 15 min , we are 45 min, and no solution.

I said if one of employees made mistake , I own it , I would eat the cost and let the customer who has opted used bike , to un organization of pricing. That I would do anything to make day and keep as a long term customer. She then that she would to go get the general manager of the Bart and that is dealing a situation , and could be a few more minutes.

At this time I felt as though they were hoping I was going to leave because they were covering co-worker who was not there today, as the first old gentlemen told me earlier. I had no hope that any right was going to be done towards me as customer and thinking about how I never want to come to Walmart again. Walmart maybe convenient , yet lost ouch with customer base , and managing the long term customer relationship which is needed for successful business.

Then I look up and Bart was walking with the middle age lady with intent as the decision was already before he could hear me out. Bart approached with kind greeting , then informed that it is not Walmart's to own up to the mistake of the mislabeling of the bike this is not true have spoke to many people in the area, who had completely different experiences , same store , ticket value was honored, and customer left happy, At his point I kept asking is this how you correct a over looked problem with all the labeling , hardship you have go through now what the price is.

He stated that he will sell the mongoose for the ticket price of I informed that I was customer this not a good way to handle , with the problems the customer had to go through to make sure he knew the actual price.

This lead to believe that it is now the customer responsibility to ensure the price has been missed tagged. I gain sked are you going to honor the ticket price and let be on my way , he stated this is no longer in affect. I asked what I did to be mislead by pour quality control of a area in a building He owns responsibility too.

He said no way and seemed he more pressing issues than my discomfort. I asked gain please honor the tag , take the time sort your area and hold someone else responsible and let be on my way.

He gained replied with no. I asked are you sure you want to do this as I have taken pictures , and voice recordings of all conversations and that I would be following this up with a email, also posting on social media of the non sense you though at this Walmart.

He said go ahead send the email , it does not got corporate it gets forwarded to me and that's where this will end. I then realized that, he was not going nothing for me , I looked at the used with all rust and thought ask it to be lowered , but I had no faith as I was being treated that this was my fault for coming to his store and expecting good outcome.

I replied that I have taken pictures like I said earlier and recording this mistreatment of me , I also said I come all the time, and want to keep coming please sell the bike for the sticker, fix situation and move as management should when employees make a mistake,.

This should never be presented in a manor of the customer is asking to much for the prices to be correct. This is why I use amazon lot of the time. I stated I was going even though he had control email and would never make it out of his hands. So I went and paid for the used bike I settled for because it was the best option I felt in the automotive section because that's where I park for convenience.

I began to the man checking me out the situation , and he just shook his head in disgusted, I asked what the store was this location because I'm going file verbal, then email, but also hold all recordings and pictures until right is done by me. I feel as I should have been sold bike for the sticker price. I then went to my vehicle , asking my self what just happened , then thought that I need to look a number to call because I was afraid that he some how was going to delete and make this like no big , had to get back produce major problems.

I looked up the customer complaint line in the parking before leaving , a said to my self I'm to get to the bottom of this. I called the number which was listed on the internet. Had short three minute wait , then soft women's voice came over the phone asking how may she of assistance , this was first anyone seemed concerned of my discomfort of the shopping , she did even not know my name yet.

I let her know the current situation in all detail as listed above , she was not happy with my treatment during the shopping experience. She asked to verify store number and location , as well as Bart's name. She then put me on a short hold and came back two , to ensure that I would be taken care of , I let her that I would be willing to pay the She then said she did not have the clearance to approve this change because she did not have the clearance.

I said ok I understand pecking orders and others responsibilities in a large corporation. She then told that in days either the tagged price will be honored hopefully but she did not for sure , but said I had every right to be upset because I had been mislead and could not get to a solution with onsite management.

I thanked for her time as she was the best and knowledgeable help from Walmart during this now 1 hr. So I then called the front desk and let Bart know that it had made its way to where needed to be in corporate and he was going to get a call to hopefully honor the price , I said if he honored the mistake and sold bike I would cancel and say thank you and the ticket price right now.

He said he would for very arrogantly , I did reply to him and say I'm gonna get this correcting my favor , because in the line of business , the customer is the most important thing we have. I also told him again that as of pm He seemed to have no care and said arrogantly will see what happens. This has taking more money than the total of the bike , as my attention is set on the experience an d sending hoping that Bart did not delete this before anyone could see other than, I have also copied cut and pasted this message incase Bart tries to delte as he said the eamils will stop with him.

I would love to know the solution that a large corporation , of which in every city know is going to make this right. I make good living and have family did not go in looking for anything but to purchase a new bike for as a surprise, so we couldride this evening with our son together had no intrest abike for but when say tag I said that's I l buy , but I did not it was going to ruin the rest of my day, and I will wait to here from you all my phone number is , and personal line is I explained my lack of transportation, as well as limited funds.

I was assured by a representative that they had one box and I should bring the prescription in. I sent my daughter via lyft to get the prescription and she was told they did not have it.

Whomever the person I spoke to apparently was not there and I was told that she would be spoken to and "sorry for the inconvenience. My daughter is in extreme pain 24 hours a day she has a chronic spine condition that she has suffered with for 21 years now and I don't appreciate the games being played.

When I made the call, I should have been told that they did not have it!! I am livid. I take care of my elderly mom as well as my daughter and this treatment turned an already difficult situation into something unbearable. These techs need to be accountable. Honestly, I don't expect any satisfactory response but needed you to know how patients are being treated. Address of Walmart dogwood Drive, Conyers, Ga Bought my grandson a ride on 4-wheeler in January of It quit charging around th 1st of May.

I also purchased a warranty. I called the number provided and followed instructions. I got one letter back stating they need more info. Sent the inf I thought they need. This morning, I got a call need and they need model and seriial.

These foreign companies do no put a number that will stay on the product. It is not visable on the outside. This information should be on the warranty for future reference. I believe Walmart needs a local repair center to take care of warranty work. The way it is now you want the customer to screw around will all the BS till they throw the product in the trash.

The world is turning into a throw away society. I will try Target the next time. Very similar situation to mine has happened here to other customers there is a patron of corruption check other victim here :. This person bought laptop when arrived home there was another laptop inside the box when he talked to assistant manager he was threatened with call on him the police.

Sound familiar? This person was horrible suffered also horrible discriminaction for being transexual My case :. I talked with the assistant manager Harold B employee number , which from the beginning of our conversation he acted in a homophobic way asking me in with rude tone if am gay he assumed that for the way I talking ,that is no of his business I said and also after he told me that 'his" employees don't make mistake, talking about the wrong item selled or putting in the wrong boxes I asked him if they aren't human ,and I told him we all human make mistakes, I talked in a very peacefully way trying to change his initially rude way and get over with this situation to get my money back and be free to go home far a way from this angry person , but isntead he yelled me and told me :.

The State of Virginia does not recognize my Escape truck as a semi-truck or trailer. A semi-truck requires a commercial driver license. Wal-Mart indeed, provide private parking for their customers. I ordered a 65 inch TV 11 days ago, I received updates and correspondence verifying that my delivery date was July 15th. I will never order or recommend anything from Walmart again you people lost a good customer.

Now another complaint about Walmart in Cornwall Ontario has been filed,I complained about being laughed at ,and given dirty looks ,and nothing was done!

I suggest the ones involved should be given five hours of community service for bad behavior! I requested a manger ,they shipped a manger back and asked what the problem was I told her all she could do is stand their with a smerky little grin on her face and acted like she didn't really care never been treated like that in any store before there for we will not go to that Walmart ever again poor way to treat customers my number is jerry.

I ordered 8 64oz. I don't think they leak but I am very disappointed in the way everything was thrown in the box.

I had zone perfect bars in the order and the juice was thrown on them messing up the boxes but I think the bars are ok just very unhappy the way I received my items. I like ordered and having items sent to me but not in the condition these came in. Do hope walmart will do a better job if there is another time. I don't speak very well English. Yesterday 13jul, Walmart refuse to give to my husband the money send it with money gram from Romania how I was do it another time.

Trying to make an complaint online about "store experience", noticed the online complaint before submitting is block. I considering Walmart stolen my money, because no was any legal reason to refuse to give the money to my husband history transaction are there, the amount was small, and no was raise other issue beside me being an immigrant from another country, they create me a prejudice also, the money was need it to pay a bill which cost me late fee. On July 12th my husband I used the disabled carts provide by Walmart for seniors who have problems getting around the store.

After we checked out and headed to our car an employee informed my husband and I who each had a electric cart that we could not take these carts to our car. I kept going. My complaint is you allow walking people to take carts to their car This isn't the first time this has happened but it won't again since I will no longer go to a store that is so insensitive to the physically challenged.

A complaint will also be filed with the American Disabilities Act. Will be calling your number also. We were just at your Allentown road store in Lima Ohio. We found a box of Legos that had a clearance tag of from When we checked out they ran up for I let the first asst. I said to the assistant manager Sara the the tag had been changed back when she went back there by herself then when my husband went back with the manager Kari my husband said he could tell someone had pulled on the tag.

After waiting for a 20 minutes for a manager to come up from I basically was called a liar to my face and in front of other customers waiting. I have never felt so insulted by someone at Wal-Mart and I shop there at least once a week. Neither manager thought this was no big deal. Very very disappointed to the point I will be shopping at Meijers.

You know bad experiences feel the wildfires 10 more then a good experience. Grand Blanc MI store On my first trip back to this store I was approached by Henrietta upon leaving. Wanting to check my receipt. I asked why, only because I had watched several people leave before me and she had not checked theirs and she explained that this was something new.

No big deal I shop at Sam's Club, I do this there as well. Several times in the past year I have visited Walmart. Occasionally, I would be asked for my receipt. I began to observe that every time Henrietta was working as the Door Greeter, she would ask some people those who were white as other's were able to continue to exit and not be stopped. When exiting on one occasion I was asked to wait, which I did, so that Henrietta could check my receipt but not the black family that was exiting after me.

The family was not asked to wait and their receipt was not checked! At times, after entering the store and finding Henrietta at the door, I have stood and watched her and who she stops and who she lets pass. I have also stopped to watch other "Door Greeters" and until today, I have never said anything. I could have just walked out. I gladly turned over my receipt and she scanned it and then proceeded to check 5 different items in my cart!

I became upset when she pulled items out of the bottom of the cart, dumping my purchased groceries that were on top breads, crushing the package I found this totally uncalled for. If I would have known she was going to scan most all my groceries then I would not have used the U-Scan.

I deal with the public on a daily basis. I get how a large store has big losses from shoplifters, frauds, scam etcetera causing this action of checking receipts.

What I do not understand and I do not appreciate being discriminated against and frankly humiliated in the presence of others. I have not observed any signage at your store that requires me to stop and show my receipt.

Please educate Henrietta so that your customers do not feel discriminated, humiliated or victimized. Once I purchase items from your store she had no right to damage and frankly rummage through them in such an unprofessional manner. Respectfully, Sharon. There was no cracks on the outside of the screen plastic seal still on TV however the shatter part was in side of the television.

Well their goes my husband "Birthday Gift" yeah right immediately I call the customers service line to report this terrible incident. The customer service rep.

However that just want not enough. Is their any compensation that you would be able to give me for my time. I would gladly appreciate it.

I was banned from Wal-Mart by a store manager chris white over a rumor and not true. It is over 6 weeks now repair problem which is under a Walmart repair warranty that your TV repair staff has been working to resolve my TV receiver.

My first returned receiver was deemed not worth repairing by your repair crew. The 2nd one, a brand new Samsung 32" was returned because of diminishing video. When are you people going to resolve this unfortunate delay and repair this 2nd failed receiver? It is pm here in Portage WI. I just called and asked the person on the phone a question regarding an item in the Automotive Dept.

She said that the automotive dept was closed.. Yes I know the shop is closed this was a question that an associate could have answered. All I needed to know was the name brands of oil filters on the shelf.

I know that Fram was one I needed to know the other brand. Any associate could have put me on hold and went to that aisle and return with the answer to that simple question. Very poor customer relations. This is not the way you should handle this at all. I am very dissatisfied with this store. There is so much wrong it's unbelievable. Here are a couple more besides the one above.

The power carts are not charged half the time. They are allowing them to be taken out into the parking lot and then they leave them in the sun and yes the battery goes dead. You have to walk inside to get then leave it where you found it plugged in. Merchandise left in the aisles where if you have a power cart you can't get through and no one is around so it sits there.

This store needs lots of work and more staff that are not afraid to get the job done. You have people in yellow vests that can see people waiting in lines and no other lanes will open to assist with this. This is always a problem here. I don't understand why it is so hard to buy or order sams diet caffeine free cola, from my local store. The trash bin was overflowing. Toilet paper all over the floors. One of the stalls had toilet paper hanging to the floor from the toilet.

I would have walked out without using the facility had I not needed to go and couldn't hold it. I did not feel comfortable using the sink to wash due to the conditions of the restroom. I did inform customer service but her reaction was not an urgent matter to her.

I guess cleanliness is not important to her. You don't see this going on when the share holders are here. Unacceptable conditions. We have shopped at this store for along time. Each week the store is getting worse then the week before. It is never never stocked well and is always filthy.

The associates for the most part are very rude. The associates that were good and helpful have been fired or let go. The tension in this store you can cut it with a knife, the associates seems to be very unhappy and the morale is very low. This store is well stocked and the associates seem to be happy, and helpful and the store is always clean. Arrived at the Gallup Walmart at on Sunday 7 July, The meat department was poorly stocked. This is the third time within one week that this has been poorly stocked at just about any time of the day.

Your Walmart Store on San Mateo Blv in Albuquerque, New Mexico, , customer service department are disrespectful, discrimination against the color of your skin, treat everyone with no dignity. San Mateo Blvd has a high number of homelessness. Your employees at your customer service department to do your returns are not following the company policies. The employees including the service manager, Joyce, employees, William and Lina from money services are a disgrace to your organization.

Here is your mission and your staff don not follow the mission. Your employees William did not know that I am A Hispanic Woman and was making false accusations about me in Spanish with his ciustomer service manager Jose.

When I confronted him by telling him in Spanish that he was not being truthful about me he was shocked that I responded to him in Spanish. Unethical and simply wrong. Walmart need to suffer the consequences for their action. I will be filing a law suit against Walmart. Sore Walmart policies is displayed in the store and state that if you are unsatisfied with their product you can returned the product with or without receipts within 90 days.

Here is their mission and this is not being honor at San Mateo Blvd Walmart ,. Walmart is committed to providing you superior customer service and a pleasant shopping experience. Walmart does not require a receipt to facilitate your return. My items were a pineapple, salad packed, a basil package all which ever bad or went bad in two days of purchased. Your managers, employees are making their own rules at store My rights as a consumer has been violated.

I will be moving forward with further actions. I live in Branford, Ct. I am trying to have my local Wal-Mart carry the following item in their store - Pennington select sunflower chips, 5.

Until about 2 years ago they did carry the item. Since then, they have not. I have asked all the managers to stock this item. Still no result. The last manager I spoke to this week told me Corporate chooses the items to be stocked in the stores.

She also told me to order it on line for delivery to the store for pickup. She thought this might cause the store to begin stocking the item again if I kept ordering it. Unfortunately, I cannot find this item on line. Both the Guilford, Ct. I don't believe I should have to travel 10 miles from my home to get this bird seed when it should be made available to me in my local store. I hope you can arrange to have this stocked in my local store. Warminster, Pa. The last two times we visited Walmart for grocery shopping, we found the shelves near empty.

We shop every other Wednesday and until recently, we had an enjoyable shopping experience. We get in around 10 AM and the place is filled with workers and their carts. Our Walmart is not a 24 hr store. Do the stores employ overnight stock workers?